Returns & Exchanges Policy

At Adaixa Cosmetics, we want you to be completely satisfied with your purchase. If you need to request a return or exchange, please follow the guidelines below:

🛍️ Returns or exchanges for products purchased through our online store:

• Requests must be made within 15 days from the purchase date.

• To start the process, the customer must send an email to [email protected], including:

  • Photos and/or videos of the product.

  • A brief explanation of the issue.

• Our team will review your request and contact you as soon as possible with the next steps.

🔁 Exchange or refund:

• After evaluation, we may proceed with a product exchange or a refund, depending on the situation.

⚠️ Important:

• The product must be in good condition, without signs of improper use, and with its original packaging when applicable.

If you have any questions, our customer support team will be happy to assist you 💬